Quality Guarantee

Since every doll that I make is one that I spend a lot of time with, it's important to me that the two of you are happy together. Whenever I mail a doll out I feel a bit like I'm sending a kid off to boarding school—I've done my best to teach them how to be a decent little human being, and now all my hard work is being put to the test.

Still, owing to the fact that a) this is the Internet, not an actual shop where you can pick things up and turn them over and shake them before buying and b) handmade items are never going to have the absolute correctness and uniformity of computer-designed, machine-manufactured items, and c) whatever my other skills may be, I am a crap photographer and therefore cannot capture every aspect of every doll, I do allow for returns, fix-its, and the occasional refund.

Here's how it works:

If you discover some quality defect in the doll, you can mail it back to me for repair within the first sixty days. Mind you, I can tell the difference between a doll that's falling apart because I forgot to tie a knot and one that's been chewed on by your Golden Retriever. My dolls are sturdy, but they're not indestructible, and they're also not iPods—there's no warranty. Contact me to describe the problem, and I'll see what I can do about fixing it. If it's an especially egregious flaw, I'll even refund shipping. If for some reason it can't be repaired to your satisfaction, I'll replace it with another doll of equal or lesser value, or give you a refund.

If your doll is an original commission—i.e., you came to me and said "I want a doll that looks like my Great Uncle George to stick pins into, here's a picture," then I generally will not refund it, because it is difficult, if not impossible, to resell dolls of that kind. I will, however, let you send it back for repairs and tweaking as many times as it takes (within reason) to get it the way you wanted it. Mind you, when it comes to original commissions, I take care to photograph it from a number of different angles so that you can get as clear a picture as possible before I mail it. My hope is that you will look closely at the pictures and be as sure as possible before giving me the go-ahead to mail.

If you are leery of investing in an expensive commission and want reassurance from someone who has seen the dolls in person, let me know and I will put you in touch with people who can speak to the quality of my work.